Increase Use Of Appetize Self-Service Kiosk Technology

May 14, 2019

Customer Spotlight,News & Events

With nearly 80% of restaurant operators confirming that self-serve kiosks improve the guest experience and 29% actively looking to implement kiosks above any other type of ordering method, the numbers speak for themselves as self-serve kiosks are shaping the future of point of sale technology.¹

“>In our latest announcement, we’ve released that our self-service kiosk technology has seen up to 40% increase in order size across our customer base. With strides to bring innovation and cutting edge solutions to industries ranging from restaurants to theme parks and attractions, Appetize is at the forefront of the growing industry shift toward self-service kiosks.

Our kiosk reach is expanding at a rapid pace and new customers including AT&T Center, home of the San Antonio Spurs, Louisiana State University (LSU), and SSA (Service Systems Associates), foodservice provider for the Cincinnati Museum Center and other attractions, has implemented the solution and seen positive results:

  • AT&T Center selected Appetize as its point of sale platform arena-wide in 2018, and in 2019 they deployed self-service kiosks and have seen an 18% increase in average order size.
  • SSA (Service Systems Associates) deployed Appetize kiosks at attractions like Cincinnati Museum and saw a 40% adoption rate in less than six months and a 20% increase in average order size.
  • LSU saw a 16% increase in average order size and 25% more items per check at kiosks compared to terminals at point of sale counters.

“We have been working with Appetize since 2017 and recently deployed kiosks to enhance our food service and offer a more convenient and frictionless experience for our students and guests,” said Matthew LaBorde, Assistant AD from LSU. “Appetize made it extremely easy for us to deploy a self-service platform and shift toward the future of ordering at athletic events.”

We work with our customers to not only achieve guest satisfaction, but also create more revenue streams. As rising labor and minimum wage continue to increase throughout the country, business operators are navigating the changing landscape with new technologies to combat those additional costs. A recent Industry Insight Study conducted with Nation’s Restaurant News 1 found that three-fourths of respondents are either very concerned or extremely concerned about rising labor costs. Over half of respondents (58%) are adding at least one labor reduction method, most commonly mobile application ordering and self-serve kiosks.

“Our customers are focused on two things: guest experience and financial performance.  The Appetize Interact platform offers a modern and dynamic digital experience for guests while driving increased share of wallet for the business,” said Max Roper, Co-founder and CEO at Appetize. “In the past six months, over 45% of our deployments have included self-service kiosks, and we expect this trend to continue as businesses require more automation and consumers desire a more frictionless experience.”

Our self-service kiosk ordering solution, Interact, gives guests the ability to easily order items and process payments all on their own from multiple devices. Our various modes include: Interact Kiosk, Mobile, Web and Suites and each is created with the intent of providing a seamless experience for guests all while increasing the bottom line for our clients.